How do I open a new support ticket with Customer Care?

Log into the support portal

If you have an account, log in to the support portal using the login button.  If you do not have an account you can still raise a ticket.

Note:  If you are not signed in you will be asked to enter the email address you wish the ticket responses to go to.

Click on the Submit request

Fill out the required ticket fields and add any people you would like to be included on the ticket as cc's.  They will get all updates to the ticket if you include them

As you fill out the title of the ticket, the support platform automatically suggests 
knowledge base articles which may help you solve your ticket.  

Attachments

If you have any supporting information such as screenshots please attach them to help us investigate.