System Requirements, Supported Devices and File Types, System Limitations – Mediafly Help Center

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Storage & Bandwidth

Included Storage: 4TB
Included Bandwidth: 4TB/month
Past data: Intelligence360 includes syncing data back 15 months (Intelligence360 only)

Note: If you expected to require additional storage or bandwidth, please contact your Customer Success Representative

Supported Operating Systems & Browsers

iOS 15 +, Safari 13.0 for iOS
Android 10.0 +
Mac OS X 10.10 +
Windows 8.1 Windows 10, Windows 11
Apple tvOS 9.0 +
Browser: Mediafly supports the 2 most recent major versions of these browsers Chrome, Firefox, Safari and Edge
Outlook add-in: Microsoft 365 ver. >= 16.0.13530.20424 and Windows 8.1, 10 or 11; or, non-subscription Office 2021 or later and Windows 10 or 11 (source). Outlook 2013 and Outlook 2016 are not supported.

Minimum Device Models Supported

iOS - iPhone 6s, iPad (5th Gen), iPad Mini (4th Gen), iPad Air 2

Apple TV 4th Generation

Android - Recommended devices: phones and tablets by Google (Nexus, Pixel), Samsung, LG, and Sony with 2GB Ram, 1.5 GHz processor

Windows or Mac OS - Models with 2GB RAM, 1.5 GHz Processor

(Certain devices such as Kindle devices, Nook devices, Windows Phones, Windows 86 bit Tablets are not supported)

Quality Standards for Videos

Mediafly's systems can handle videos of most any size, format or bitrate, however, to ensure compatibility it is recommended that video content be delivered in the following spec:

Resolution: 1280x720 or 1920x1080
Format: H.264
>= 3mbps
Audio: AAC 128kb 2-Channel Preferred

Supported File Types

We support most video and audio file types, as well as PDFs and Microsoft Office files***. Keynote files are supported with additional fee. We do not have set restrictions on file size for uploads and our systems are optimized to process a range of files sizes. If you have a question about a specific file type or size, please contact us at support.mediafly.com

(Certain file types such as .msg, .gif, txt files are not supported)

iOS Classic Deprecated Support

In reference to the Mediafly Classic iOS App

Operating system: iOS 12 and later, Safari 12 and later
Device minimum: iPad Air (v1), iPad Mini 2

Additional Notes

* IE11 has been deprecated by Microsoft and no supported by Mediafly - more details

*** Legacy Office Files are not supported, for the best experience resave the Files in a modern Office format such as .DOCX or .PPTX

System Limitations

This document describes the limitations that Mediafly places on various aspects of the system. These limitations are in place to ensure all of our customers are able to have a great experience while using Mediafly.

Users/groups

Type	Limitation
Max number of groups to which a user can belong	300

Content

Type	Limitation
Number of share links	500 Additionally, all share links will be removed 90 days after expiration
Max number of items in a folder	200
Max number of items in a collection	1000
Number of mirrors allowed in a single folder	50. Additionally, mirrors accessible through other mirrors (e.g. mirror a folder that is not a mirror, but inside that folder is another mirror) can cause rendering issues.

Content - PowerPoint

Type	Limitation
Max embedded video length	10 minutes
Max number of slides	500 slides
Max PowerPoint file size	2 GB

Content - PDF

Type	Limitation
Max number of pages	3000 pages
Max file size	1 GB

Workspaces

Type	Limitation
Max number of embedded videos on a Workspace	1

Tool Builder

Type	Limitation
Global Variables	500
Benefits	500
Challenges	500
Checkboxes	500
Pages	500
Item Sections	500
Investments	500

Video

Type	Limitation
Overlay watermarks	When going to fullscreen on Safari Mobile, videos may not show overlay watermarks. This is because both browsers take over the fullscreen entirely and do not provide Mediafly with the ability to continue to overlay watermarks. We do attempt to present fullscreen on these browsers, but this may not always be possible based on browsers themselves.