Please visit our change log to stay up to date on our most recent releases.
Storage & Bandwidth
- Included Storage: 4TB
- Included Bandwidth: 4TB/month
- Past data: Intelligence360 includes syncing data back 15 months (Intelligence360 only)
Note: If you expected to require additional storage or bandwidth, please contact your Customer Success Representative
Supported Operating Systems & Browsers
- iOS 15 +, Safari 13.0 for iOS
- Android 10.0 +
- Mac OS X 10.10 +
- Windows 8.1 Windows 10, Windows 11
- Apple tvOS 9.0 +
- Browser: Mediafly supports the 2 most recent major versions of these browsers Chrome, Firefox, Safari and Edge
- Outlook add-in: Microsoft 365 ver. >= 16.0.13530.20424 and Windows 8.1, 10 or 11; or, non-subscription Office 2021 or later and Windows 10 or 11 (source). Outlook 2013 and Outlook 2016 are not supported.
Minimum Device Models Supported
iOS - iPhone 6s, iPad (5th Gen), iPad Mini (4th Gen), iPad Air 2
Apple TV 4th Generation
Android - Recommended devices: phones and tablets by Google (Nexus, Pixel), Samsung, LG, and Sony with 2GB Ram, 1.5 GHz processor
Windows or Mac OS - Models with 2GB RAM, 1.5 GHz Processor
(Certain devices such as Kindle devices, Nook devices, Windows Phones, Windows 86 bit Tablets are not supported)
Quality Standards for Videos
Mediafly's systems can handle videos of most any size, format or bitrate, however, to ensure compatibility it is recommended that video content be delivered in the following spec:
- Resolution: 1280x720 or 1920x1080
- Format: H.264
- >= 3mbps
- Audio: AAC 128kb 2-Channel Preferred
Supported File Types
We support most video and audio file types, as well as PDFs and Microsoft Office files***. Keynote files are supported with additional fee. We do not have set restrictions on file size for uploads and our systems are optimized to process a range of files sizes. If you have a question about a specific file type or size, please contact us at support.mediafly.com
(Certain file types such as .msg, .gif, txt files are not supported)
iOS Classic Deprecated Support
In reference to the Mediafly Classic iOS App
- Operating system: iOS 12 and later, Safari 12 and later
- Device minimum: iPad Air (v1), iPad Mini 2
Additional Notes
* IE11 has been deprecated by Microsoft and no supported by Mediafly - more details
*** Legacy Office Files are not supported, for the best experience resave the Files in a modern Office format such as .DOCX or .PPTX
System Limitations
This document describes the limitations that Mediafly places on various aspects of the system. These limitations are in place to ensure all of our customers are able to have a great experience while using Mediafly.
Users/groups
Type | Limitation |
Max number of groups to which a user can belong | 300 |
Content
Type | Limitation |
Number of share links |
500 Additionally, all share links will be removed 90 days after expiration |
Max number of items in a folder | 200 |
Max number of items in a collection | 1000 |
Number of mirrors allowed in a single folder | 50. Additionally, mirrors accessible through other mirrors (e.g. mirror a folder that is not a mirror, but inside that folder is another mirror) can cause rendering issues. |
Content - PowerPoint
Type | Limitation |
Max embedded video length | 10 minutes |
Max number of slides | 500 slides |
Max PowerPoint file size | 2 GB |
Content - PDF
Type | Limitation |
Max number of pages | 3000 pages |
Max file size | 1 GB |
Workspaces
Type | Limitation |
Max number of embedded videos on a Workspace | 1 |
Tool Builder
Type | Limitation |
Global Variables |
500 |
Benefits |
500 |
Challenges |
500 |
Checkboxes |
500 |
Pages |
500 |
Item Sections |
500 |
Investments |
500 |
Video
Type | Limitation |
Overlay watermarks | When going to fullscreen on Safari Mobile, videos may not show overlay watermarks. This is because both browsers take over the fullscreen entirely and do not provide Mediafly with the ability to continue to overlay watermarks. We do attempt to present fullscreen on these browsers, but this may not always be possible based on browsers themselves. |
Comments
0 comments
Please sign in to leave a comment.