We are on a mission to help ambitious sales & success teams reach their goals and grow. By breaking down the barriers that have prevented coaching & collaboration we help teams unlock their potential.

App Overview

Aircall is a cloud call center software trusted by teams all over the world. You can set it up and integrate it with your CRM and Helpdesk software.

With Aircall your conversations will be automatically transcribed and analyzed into IS2 Conversational Intelligence. You will be able to search, listen and share knowledge with your entire organization. The coaching opportunities are endless - self-coach, learn from a peer, gain valuable feedback from a manager, etc.

Installation

The Admin of the organization is the one who should install it.

The email addresses in Aircall and in IS2 should match in order for the integration to work properly.

Key benefits

All the calls will be imported within five minutes of them taking place. Isn't that amazing?

It will increase visibility. Each member of the team will be able to find the exact key moment in the call in the space of seconds, making sure you are in the right place in no time at all.

Coaching opportunities are endless. You will be able to join a call and live-coach it, leave feedback throughout any playback, share specific key moments with the team, and much more.

Supported languages

It's very important to know that we could support the following languages in terms of transcription - US English, UK English, Australian English, German, Japanese, Korean, Spanish.

FAQs

Which calls do we pull in?

Once the Aircall Integration is connected, IS2 Conversational Intelligence will start to import all calls made in Aircall by active IS2 CI Users.

Calls should be imported and processed in IS2 approximately 5 minutes after the call has ended in Aircall.

Which calls don't we pull in?

• If the user doesn’t exist in IS2

• If the call was not recorded in Aircall

If you run into any issues please contact support.