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RingCentral Integration

Holly Jones

We are on a mission to help ambitious sales & success teams reach their goals and grow. By breaking down the barriers that have prevented coaching & collaboration we help teams unlock their potential.

App Overview

RingCentral provides businesses with cloud-based business communications that include messaging, video, phone, and collaboration solutions.

With RingCentral, your conversations will be automatically transcribed and analyzed into InsightSquared Conversational Intelligence (IS2 CI). You will be able to search, listen and share knowledge with your entire organization. The coaching opportunities are endless - self-coach, learn from a peer, gain valuable feedback from a manager, etc.

Installation

🔐 The Admin of the Organization should install. 🔐

Install by visiting Organization Settings > Integrations and clicking the RingCentral logo.

Key Benefits

  • All the calls will be imported within 15 minutes of them taking place.

  • It will increase visibility. Each member of the team will be able to find the exact key moment in the call in the space of seconds, making sure you are in the right place in no time at all.

  • Coaching opportunities are endless. You will be able to join a call and live-coach it, leave feedback throughout any playback, share specific key moments with the team, and much more.

Supported Languages

It's very important to know that we support the following languages in terms of transcription - US English, UK English, Australian English, German, Japanese, Korean, Spanish.

User Mapping

The email addresses in RingCentral and IS2 CI should match in order for the integration to work properly.

FAQs

Which calls do we pull in?

Once the RingCentral Integration is connected, IS2 CI will start to import all calls made in RingCentral by active IS2 CI Users.

Calls should be imported and processed in IS2 CI approximately 15 minutes after the call has ended in RingCentral.

Which calls don't we pull in?

  • Those where the user doesn’t exist in InsightSquared

  • Those where the call is internal between extensions

Please keep in mind that if the number you are calling is not in your CRM, we won't match it up with the contact. We recommend linking RingCentral to your CRM for best rules. For information on how to do with Salesforce, please click here: https://www.ringcentral.com/office/features/salesforce-integration/overview.html

If you run into any issues, please contact support.

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