Migrating from Chorus

InsightSquared's Conversational Intelligence can migrate your conversations from Chorus using a combination of their public API and a data extract of their download files.

To do this, you'll need to retain access to the Chorus platform during the migration. The conversations will function as normal activity once the migration is complete, so you can search, comment, share and coach them. All languages are supported.

Migration Guide

1. Generate a Chorus API Key

To obtain credentials, you must contact your customer success manager at Chorus:

• Request an API Access Key

• Request an extract of your calls with the following columns:iduser_namesubjectdate_of_calldownload_linksfdc_typesfdc_idduration

• Make a copy of the key and extract, and securely pass them to your InsightSquared Implementation Consultant or Customer Success Manager.

2. Decide the Migration Scope

Consider which data you'd like to migrate over. Let us know:

• Which period you'd like e.g. the last 3 months

• Which systems you'd like e.g. Zoom, Dialpad

3. Schedule the Migration

Depending on the number of systems and period you'd like to migrate, you need to provide at least 2 weeks notice to InsightSquared.

What gets migrated?

During the migration, InsightSquared will map Chorus users based on their email address. The following data is copied across:

• The call metadata including time, duration, customer, and attendees.

• The conversation transcript will be available.

• The conversation will have speaker separation and be playable, including video if applicable.

• If the user does not exist in InsightSquared (or hasn't accepted an invitation) an account will be created for them.

What can cause a call to not get migrated?

• If the call was not recorded in Chorus, it will not be imported.

• If the user who is assigned the API key does not have access to all teams' data, private recordings will not be available.

If you run into any issues, please contact support.