InsightSquared Conversational Intelligence (IS2 CI) can migrate your conversations from Gong using their public API.

To do this, you'll need to retain access to the Gong platform during the migration.

The conversations will function as normal activity once the migration is complete, so you can search, comment, share, and coach them. All languages are supported.

Migration Guide

1. Generate a Gong API Key

To obtain credentials, you must be a Gong administrator. In Gong;

• Go to Settings > Data Access > API.

• Click Create to receive the access key and the access key secret.

• Make a copy of these and securely pass them to your IS2 CI Account Manager.

2. Decide the Migration Scope

Consider which data you'd like to migrate over. Let us know:

• Which period you'd like e.g. the last 3 months

• Which systems you'd like e.g. Zoom, Dialpad

3. Schedule the Migration

Depending on the number of systems and period you'd like to migrate, you need to provide at least 1 week's notice to InsightSquared.

What gets migrated?

During the migration, IS2 CI will map Gong users based on their email addresses. The following data is copied across:

• The call metadata including time, duration, customer, and attendees.

• The conversation transcript will be available.

• The conversation will have speaker separation and be playable, including video if applicable.

• If the user does not exist in IS2 CI (or hasn't accepted an invitation) an account will be created for them with an Insights role.

We don't currently import call comments from Gong.

What can cause a call to not get migrated?

• If the call was not recorded in Gong, it will not be imported.

• If the host of the call did not join the call, we cannot import it.

If you run into any issues, please contact support.