You're able to configure your teams so that they only have visibility to specific activities. This is useful if you have larger teams or have multiple regions or departments.

By default, all activities (except those marked private) are available to all users across IS2 Conversational Intelligence

Who can control which teams can see what activities?

Your IS2 CI Owners & Admins

How can this be configured?

Enable Visibility control by going to Organization > Settings > then toggle ON Activity Visibility
Organization > Manage > Teams > Activity Visibility button then set visibility rules.

This button launches a window where your settings can be configured for that team.

What options do I have?

Everyone: By selecting this option you're enabling that particular team to be able to see all activities on your IS2 CI platform.
Team: By selecting this option you're enabling that particular team's members to only be able to see each other's activities.
Individual: By selecting this option you're enabling each individual part of this team to only be able to see their own activities.
Selected Teams: By selecting this option you're enabling that particular team to see their own activity as well as the selected team's activities.

Setting up for Regional / Functional Collaboration

If your team collaborates with another and they only need to gain access to their combined activity, they can both leverage the Selected Teams option to achieve this. For example, if they have a BDR Team and an AE Team, to allow these two teams to have the necessary visibility into the other to partner on deals, you should adjust the visibility setting on each team, respectively. Adjusting team collaboration in this way is usually done regionally or by business units.

Setting up for Senior Management

We recommend creating a Leadership Team and selecting the Everyone visibility so they have visibility into all teams, then updating all other teams to have Team visibility, so those teams do not have visibility into the Leadership Team’s activity.

How do the visibility rules apply?

The rules apply based on the team visibility settings of who is viewing whose activity e.g. visibility rules for a specific team control whose activity they can see.

The rule is set on the team member level and based on ownership of the activity.

→If a user is not part of a team, the rules will not apply to them.

Example:

You are not a member of any team.
Team A has an Individual visibility set. Team B has Everyone's visibility set.
You can see any activity in Team A, but they cannot see yours.
You can see any activity in Team B, and they can see yours.

→The owner of a team is not taken into consideration when applying rules.

Example:

You are the owner of Team B and a member of Team A.
Team A & B have a Team visibility set.
You will only have visibility of activities in Team A.

What parts of the platform come under the visibility rules?

Team Insights: Team drop-down will still show all teams, but activity won’t be included in the reports.
OnDemand: Team drop-down will still show all teams, but activity won’t be included in the results.
Deal Insights: To be built
Playback: It is possible to mention people without visibility in comments, but they will not be able to access the activity.
Dashboard
Nudges: Any activity that matches Nudge criteria will not be received with the nudge.
Notifications
Live Coaching
Activity Shares: If a user has shared the activity with someone who does not have visibility, they will not be able to access the activity.
Playlists: If a user has chosen to share an activity with someone with a playlist, they will not be able to access the activity.

What is not part of the visibility rules?

Export
Since we don’t know who is viewing it, we cannot apply any rules. This can be used as a way to circumvent the restrictions and share them with people.

Any new teams that are created whilst this setting is active will also inherit Team level visibility.

Reversing Visibility Settings

Visibility can be changed or reverted once it is set- the setting is not permanent. With the exception of private activities, if team visibility is set back to Everyone, the activities of others will be visible once more to that team. This can be quickly achieved by toggling OFF the organization-level Activity Visibility setting.

FAQ

Does this override the private activity settings?

These settings don't override the private activity settings available to Managers and Admins which make specific calls private.

If you run into any issues, please contact support.

CI Activity Visibility Access