Switching From Per User Connection to Service Account (Office 365 & Google)

If you are switching to the service account having previously used this integration without service account enabled, first complete these steps: Service Account Setup for Office 365 or Google.

Next, you'll need to trigger a team-wide, full sync to ensure sync progress goes perfectly.

Triggering a full sync for Office 365 or Google:

1. Click Settings in the left nav menu

2. Click All Integrations

3. Search for and select your integration (Office 365 or Google)

   

4. Click the Connection Settings tab

5. Under Full Team Sync, click sync.

   

If you run into any issues, please contact support.