How do you know if an integration has failed? You will get an email letting you know an integration has disconnected, see a notification in your Actions feed or you've simply noticed that one of your integrations isn't working. We can help.

You can check an integration's status by clicking Settings in the left navigation, then My Settings.

Look under Integrations or Recommended Team Integrations on the right side of the page; an integration with an error will have the error listed in red font next to the integration name.

Check out the table below to determine your next steps based on the error.

Re-activate / Activate the Integration

You can connect the integration three ways, select the option that best fits your situation:

• I want to manually reactivate or activate the integration

• My Actions feed asked me to reconnect or activate an integration

• I got an email notification about the integration disconnection

Re-activate / Activate Manually

1. Go to Settings > My Settings

    

2. In the Integrations section, click Enable next to the integration

    

   

    

3. Click Activate, then complete the flow of signing back into the integration service and allowing Intelligence360 access

    

   

Re-activate / Activate through my Actions Feed

You have a notice in your Actions feed about a disconnected integration that needs to be reactivated, or telling you to activate an integration:

1. Click activate or reactivate/reconnect

    

   

    

2. Complete the flow of signing back into the integration service and allowing Intelligence360 access

Re-activate through my notification email

So you got an email from support@mediafly.com telling you that an integration has been disconnected. Now what?

1. Click the Connect Now button in the email to open the integration

    

   

    

2. Click the activate button

    

   

    

3. Complete the flow of logging back into the integration.

If you run into any issues, please contact support.