So you got the red banner like the one below about a failed primary user connection...but your primary user is no longer with your organization. All you need to do is set a new primary user, keep reading to learn how.

Setting a New Primary User

1. Navigate to Settings > All Integrations in the dropdown in the left nav and select the integration with the failed primary user connection (Eg., Salesforce).

    

2. Select User Management in the top right of the page. (Don't see User Management? Just click on the dropdown arrow to show more options.)

    

   

    

3. Click the three dots next to the user you want to set as the new primary and click Set as Primary User.

    

   The user you want to set as primary needs to be an Admin with "all data" permissions.

    

   

    

4. We will automatically run a full sync with this user set as Primary and the error banner should go away. If you experience further integration errors, check out this article.

If you run into any issues, please contact support.