Looking for emails and coming up empty? No worries, it's most likely a small configuration error. Follow these steps to check it out:

1. Go to Settings > All Integrations > Select your email provider (O365 or Google)

    

2. In the Connection Settings tab, under Team Integrations, ensure that "Poll primary integration only" is NOT selected. If this is selected, the Platform will only pull the emails of the primary user.

    

   

    

3. If it was selected, unselect it. (If it wasn't selected, contact support.)

    

4. Scroll down to "Full Team Sync" and click sync to trigger a sync to establish the new polling selection.

    

5. Click Save.

If you've completed this process and are still having issues, please contact support.

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